Firehose gives both sales and implementation teams access to the same underlying CRM records — companies, contacts, and deal history — so context isn't lost when a customer moves from sales to implementation.

Implementation reps can view the full sales activity history on any company or contact record. This includes emails, logged activities, notes, and the deal history from the sales pipeline.

When a sales deal is won, Firehose creates a to-do for the implementation team so they know a new customer is ready to onboard. An implementation team member then starts onboarding from that company record, which creates a new deal on the implementation pipeline starting at its first stage.

💡 Note: The original sales deal isn't moved — the implementation deal is a fresh record linked to the same company.

To-dos can be assigned to any member of the workspace, across teams. This allows sales reps and implementation reps to hand off follow-up tasks as needed.