🔒 Who can do this: Admins only — reps cannot access the Agents tab.
Firehose includes a set of AI-powered features called agents. Each agent corresponds to a specific capability — such as the chat assistant, the copywriting tool, or the call prep brief. Admins can enable or disable most agents for the entire workspace.
Viewing and configuring agents
Go to
Administration Settingsin the sidebar.Click the
Agentstab.Toggle any listed agent on or off.
Changes take effect immediately for all users in the workspace.
💡 Note: The Setup Wizard isn't listed here — it's a required part of onboarding and can't be turned off.
What happens when an agent is disabled
Users who navigate to a disabled feature will see a message indicating it is currently unavailable. No data is lost — re-enabling the agent restores full functionality.
