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Managing AI Agents

How to enable or disable AI agents for your workspace from Company Settings.

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Written by Angie Vecchiarelli

🔒 Who can do this: Admins only — reps cannot access the Agents tab.

Firehose includes a set of AI-powered features called agents. Each agent corresponds to a specific capability — such as the chat assistant, the copywriting tool, or the call prep brief. Admins can enable or disable most agents for the entire workspace.

Viewing and configuring agents

  1. Go to Administration Settings in the sidebar.

  2. Click the Agents tab.

  3. Toggle any listed agent on or off.

Changes take effect immediately for all users in the workspace.

💡 Note: The Setup Wizard isn't listed here — it's a required part of onboarding and can't be turned off.

What happens when an agent is disabled

Users who navigate to a disabled feature will see a message indicating it is currently unavailable. No data is lost — re-enabling the agent restores full functionality.

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