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Getting Help

How to contact Firehose support or get help with your account.

Written by Chad Deely

In-app chat

Click the chat icon in the bottom-right corner of any Firehose page to start a conversation with the support team.

Email support

Reach us at [email protected] for any account or billing questions.

Response times

We aim to respond to all support requests within one business day. Urgent billing issues are prioritized.

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